Frequently Asked Questions
Do you ship internationally?
Yes, we ship worldwide.
How long does shipping take?
Within Switzerland, delivery usually takes 3–5 business days.
For international orders, shipping times vary depending on the location.
Do I have to pay customs or import duties?
Orders outside of Switzerland may be subject to additional customs or import fees depending on the country.
Do you accept returns?
Returns are possible within a certain period after receipt. For hygienic reasons, earrings may be excluded from returns.
Can I change or cancel my order?
Once an order has been processed, changes or cancellations may no longer be possible. Please contact us as soon as possible.
What payment methods do you accept?
We accept secure payments via credit card, PayPal, and other payment methods available at checkout.
Are the payments secure?
Yes, all payments are processed through secure and encrypted payment providers.
What materials are used?
Our jewelry pieces are meticulously crafted from high-quality materials. Depending on the collection, we use gold-plated brass with durable gold, silver, or black rhodium plating, as well as selected Italian metal alloys.
Many pieces are adorned with zirconia, natural crystals, or selected stones. Some collections also offer the option to individually choose the crystal, making each piece of jewelry unique.
Our Fashion Jewelry Pieces are finished with 18k gold, white rhodium, or black rhodium, are nickel-free, and combine elegance, quality, and timeless design.
Are the crystals natural?
Many of our jewelry pieces contain natural crystals and stones. Therefore, slight variations in color and structure may occur.
Will the jewelry tarnish over time?
With proper care, your jewelry will stay beautiful for a long time. Direct contact with water and chemicals should be avoided.
What inspires Venus Noir?
Venus Noir combines timeless elegance with modern feminine energy and a subtly mystical aesthetic.
Is Venus Noir a spiritual brand?
Venus Noir combines modern elegance with inspirations from nature, the universe, and feminine aesthetics. Our jewelry stands for beauty, self-confidence, and timeless femininity — interpreted subtly, modernly, and with a special atmosphere.